Exhibit 1205 ยท Inspector general report
Interim Report: Review of Patient Wait Times, Scheduling Practices, and Alleged Patient Deaths at the Phoenix Health Care System (14-02603-178)
A direct consequence of not appropriately placing veterans on EWLs is that the Phoenix HCS leadership significantly understated the time new patients waited for their primary care appointment in their FY 2013 performance appraisal accomplishments, which is one of the factors considered for awards and salary increases.
Interim OIG report. Finds that Phoenix reported a 24-day average wait for 226 sampled new primary care patients while OIG measured 115 days, and that about 1,700 waiting veterans were not on the electronic wait list. Finds inappropriate scheduling practices systemic across VHA and describes the "0-day" and "fix the 14-day appointments" schemes.
- Source
- VA Office of Inspector General
- Date
- 28 May 2014
- Quoted from
- p. 2 (printed report page)
- Grade
- Primary record
- Document
- https://www.vaoig.gov/sites/default/files/reports/2014-05/VAOIG-14-02603-178.pdf
- Accessed
- 2026-11-10
- Cited by
- Findings citing this exhibit
- Note
- Read in the KFF-hosted copy of the same report; the vaoig.gov URL returns the PDF (HTTP 200) and is given as the official location. Scheme #2 (supervisors told schedulers to "fix" appointments longer than 14 days) is at p. 4.